Once again Morrow Mechanical has proven to be a reliable “customer first” company. As Hurricane Harvey warnings were coming in this afternoon I had an issue with regulating/ balancing the temperature in two infrequently used bedrooms of my house in The Woodlands. My daughter, and her family came North from Houston to seek safety from the storm since she is 36 weeks pregnant. Troy P. arrived with a smile within an hour of my calling the office and solved the problem while taking his time to make sure my daughter would be comfortable for her stay. On a Friday at 3:30pm a business could easily declare the weekend has started and all technicians were already finished for the week. Add the Category 4 hurricane to the equation and my request could have been declared non emergency fluff. Troy’s response: “It IS an emergency…your daughter is not comfortable, and considering the pregnancy and circumstances of the weather it is my top priority to correct.” (irregardless of the time, day, or weather circumstances) That attitude and commitment set Troy and Morrow Mech on a completely different playing level of service that very very few can compete with. Certainly having a yearly service plan for the HVAC on the house helped, but tonight I was truly impressed with the professional care and loyalty to my family given by this business and their staff. Many HVAC companies offer yearly service plans; Do they however honor the word “Service” in the contract as well as Morrow does?
Troy P from Morrow Mechanical did some A/C repairs at our home today…fantastic job! He explained everything in detail to me so that I would understand. He also fixed a problem that some other A/C folks missed. And it’s hot outside! God bless and thank you Troy! Very friendly/polite and knowledgeable!
Great service. Called after hours and they arrived immediately, fixed the problem quickly, and explained everything along the way.
Troy and his partner did an excellent job! Explained exactly what they were doing and were friendly and thorough. I will be recommending them to family and friends for sure!
Courteous, professional and on time for both original appointment/repair and no questions asked warranty adjustment. Great service.
On time, friendly, explained the entire process. He went above and beyond any other service provider.
Great service team! From the first check up technitian (Caleb), to their office contact person (Jenny),to the technician who responded to our emergency A/C failure in the middle of July, the work and customer service was nothing but excellent and professional!! Being part of their priority advantage club has been the best decision ever!
Good service, very honest and professional.
I called Morrow Mechanical this morning to get my a/c serviced and looked at from an inspection report we received (we are selling our home). Rogji came out within a few hours of my call, read the inspection report, addressed all of the issues and serviced our a/c unit. He was professional and worked quickly. I would recommend using Morrow Mechanical for any of your a/c needs.
Caleb was very helpful, courteous and professional. He installed The Nest Thermostat for me. My experience with Morrow Mechanical was very good, they gave me an appointment the day of my call, & arrived promptly. I would recommend this company for a/c needs.