Morrow Mechanical bid for and was awarded the contract to replace my aging (circa 17 years old) dual-zone, HVAC system. They were not the lowest-priced bid, however their no-pressure approach, clarity of equipment costs and service pricing plus references from satisfied customers won them the job. They were also the most helpful in recommending the appropriate equipment sizing for the property. The sales rep also acted as project manager so there was no confusion over what was to be installed and when. The installation experience was great – they turned up when they said they would, replaced the complete dual-zone system within three working days and cleaned-up afterwards. The final day saw additional technicians come and go to install and check the programmable thermostats. They also followed-up quickly with documentation and certification for tax rebate application.
The technician arrived at the scheduled time and performed the annual AC maintenance. He brought along another technician. I asked if he was a trainee and he explained that he was a technician that was recovering from a recent surgery and was just helping out on light-duty while he recovers. This told me that Morrow must care about their people as they did not charge extra to have this “second set of eyes”‘ look at my system. After he finished he took a few minutes to explain what was done and what to watch for, as the system is aging. I will have them back.
Morrow Mechanical personnel who did the air and heating yearly inspections were timely, courteous and answered all of my questions and concerns relating to their inspection. I intend to continue using this company to check my equipment.
After initial service visit, determined my old unit needed replacing. I decided to replace the furnace at the same time. From the beginning of the process to the final installation of my new unit, I couldn’t be happier. Every promise was kept and every person I dealt with at Morrow was courteous, professional and great to deal with. What sold me on using this company was the prompt service and the fact they use their own employees to do the installation. No subs. Not that subs are bad, but it is easier to deal with one company and not going back and forth between the contractor and the sub if there is an issue. The whole process was painless (excluding the heat). Great Job Morrow Mechanical!
We had our complete AC and Furnace system replaced after 10 years (it was a Carrier system and not very good). Two guys from their team came out to review the project and make recommendations for our specific needs. Within a few days the Installation team was out and did a great job.
I called Morrow Mechanical with a problem, and within the hour, they had one nice, young man out to see about it. The same day, a team of two very polite, professional men were here to fix it, said that the part was covered under warranty, and fixed the AC free of charge. There just aren’t enough good things to say to cover this company: ethical, professional, polite, fair, prompt, clean, proficient. Give me more stars!
I called Morrow Mechanical out for a tune up of my A/C unit. I requested the service online and received a response within the same day with an appointment for the very next time I requested. The service technician arrived right on time, wore booties so as not to track up my house, was very courteous and professional, and was done in an hour. I would highly recommend their service.
I want to thank David for the excellent job he did in helping with an AC problem in our home. He took the time to address all of my questions. He was friendly yet professional. He came the same day that I called for a minor problem. I really appreciate the prompt help.